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Channel: tips – Curious Cat Management Improvement Blog
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Actionable Metrics

Metrics are valuable when they are actionable. Think about what will be done if certain results are shown by the data. If you can’t think of actions you would take, it may be that metric is not worth...

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Delighting Customers

If you have customers that see you as adequate you will keep customers based on inertia. But you have several big problems awaiting you. Those trying to win your customers business only have to...

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Don’t Treat People Like You Want to be Treated

I have never understood the logic behind the idea that you should treat people like you want to be treated. I know I am different; I don’t want what lots of other people seem to want. If I treat them...

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Management Blog Posts From November 2006

I have selected a few great posts from the Curious Cat Management Blog back in November 2006. What Could we do Better? – There are many important ideas to improve management. This is one of the most...

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Leading Improvement and Enjoying the Rewards

The better job you do of managing the easier your job becomes. As a manager your primary responsibility is to improve the system: both the systems within your sphere of control and those outside of it....

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Customer Focus

Customer Focus is at the core of a well managed company. Sadly many companies fail to serve their customers well. To serve customers, a thorough understanding of what problem you solve for customers is...

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Process Thinking: Process Email Addresses

This is just a simple tip. When providing email address think about what the purpose is. If it is to contact a specific person then an individual’s email address makes sense. But if you are really...

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What is the Explanation Going to be if This Attempt Fails?

Occasionally during my career I have been surprised by new insights. One of the things I found remarkable was how quickly I thought up a new explanation for what could have caused a problem when the...

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Resources for Using the PDSA Cycle to Improve Results

PDSA Improvement cycle graphic from my book – Management Matters Using the PDSA cycle (plan-do-study-act) well is critical to building a effective management system. This post provides some resources...

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Use Urls – Don’t Use Click x, Then Click y, Then Click z Instructions

In the 1980s software applications had to use click x, then click y, then click z type instructions to get you to a specific location in a software application (or at least they had a decent excuse to...

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Magnetic White-Board Kanban Card Options

Just some quick ideas for Kanban whiteboard magnetic card options from a question I answered on Reddit. Here is the best lean solution: Trying Out My Agile Kanban Board from Jon Miller. Magnetic kanban...

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The Aim Should be the Best Life – Not Work v. Life Balance

My father had the most job satisfaction of anyone I have known. He had no separation between work and life. We toured factories on vacation. I visited Davidson College in North Carolina because he was...

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Seek to Improve How You Learn, Don’t Just Accept That You Can’t Do Better

Red Squares exercize at the 2 1/2 Deming Seminar in Hong Kong (2014). As a speaker or coach or teacher it is wise to learn what impacts how people absorb information and learn. Factoring those ideas...

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Add Constraints to Processes Carefully

Take great care in adding constraints to processes to avoid doing so needlessly. Online you will frequently find forms that have required fields that needn’t be. Certainly if you were designing with...

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